Maximise Your Investment with Purple Professional Services

Discover our range of Professional Services Products designed to help you get the most out of your Purple solutions. Whether you're looking to boost your CRM performance, predict future footfall, optimize authentication rates, or ensure seamless connectivity at your events, our expert-led products and services have you covered. Explore our offerings below to find the perfect fit for your business needs and unlock the full potential of your Purple investment.

Unlock the power of Purple

Insight Spark
Our Survey feature offers a magical moment where your customer crosses both digital and physical worlds. We’re here to ensure you make the most of this opportunity.
Predictive Analytics
Predict future footfall by leveraging historic data. Our Data Science team will work with you to run an assessment to assess qualification.
CRM Boost
Designed for any Marketing users, we will work with your existing WiFi implementation and improve your CRM performance. That’s our simple commitment.
Benchmarking
Gain a competitive edge by comparing your performance against industry benchmarks. This can be applied across any key metric inc. demographics, dwell times, conversion rates.
Managed Services
Reduce reliance on internal teams by having Purple's experts manage your WiFi or RTLS platform. We will establish a clear set of objectives aligned with your business goals.
Auth Rate Optimizer
The authentication rate is the single most important metrics for Guest WiFi, relating to the success rate for people connecting. We’ll work with you to boost performance.
Live Event Support
Ensure seamless connectivity at your events with tailored support packages including remote or on-site dedicated engineers, hourly monitoring and reporting, and technical health checks.
Connector Integrations
Seamlessly integrate Purple with your existing systems and workflows using our pre-built connectors. From CRM and marketing automation to social media and review management.
Support+
Make sure you’re top of the queue. Enhanced support with faster response and resolution times, extended availability, and expert services like regular technical health checks.
Training
Putting Purple in your hands. Comprehensive training on the Purple platform providing a foundation for effectively using our products.

C2C and Purple CRM Boost

c2c Rail came to us with a very simlpe requirement. They wanted to boost the performance of their CRM capability. They were already using multiple areas of the product, including surveys and social logins, however they came to us in search of that extra edge. We worked closely with them across a short period to quickly see how we could help.

  • Data capture integrated with Salesforce
  • Increased marketing opt in rate by 30%
  • Increase in smartcard (loyalty scheme) subscriptions
  • Increase the rate of direct bookings

VCU Health's RTLS Deployment

Deploying the VCU Health Way Finder app across 8 buildings in downtown Richmond demanded precise specialist efforts for on-spec implementation. Covering 52.4 acres, the app integrates seamlessly with Google, Apple, and Android platforms, ensuring accurate blue dot navigation. Its turn-by-turn directions to specific units prioritize timely and stress-free patient arrivals. This meticulous implementation focused on delivering not just functionality but an enhanced user experience, facilitating efficient navigation for patients and visitors within the expansive medical complex.

  • 8 campuses
  • 52 acres
  • 850k outpatient appointments per year

Meet the Professional Services Team

Our team are made up of experience professionals with more than 100 years experience in delivering for customers.

Tom Hackett
SVP Professional Services
Tom Hackett
SVP Professional Services

Coming from a background in digital tech, Tom brings a customer-focused ethos to everything we do at Purple. He has previously delivered digital products and services for global companies including American Airlines, the BBC, Google and Kellogg’s.

Helen Caddock
Consultancy Service Lead EMEA & APAC
Helen Caddock
Consultancy Service Lead EMEA & APAC

With a background in Digital Marketing and over 15 years experience in client management, Helen ensures our customers achieve their key goals and objectives, in order to gain the most value possible out of Purple.

Christina Kiplock
Consultancy Services Lead - Americas
Christina Kiplock
Consultancy Services Lead - Americas

With over two decades working in customer success, with an emphasis in healthcare, Christina connects with her customers to drive strategies and deliver value on the Purple Platform; offering guidance and best practices each step of the way.

Nick Calvert
Data Science Lead
Nick Calvert
Data Science Lead

With a PhD in radiation physics, Nick leverages his research background to help customers unlock the full potential of their data. As the Data Science Lead, he bridges the gap between our data and customer needs, driving meaningful business outcomes for Purple’s customers.

Shelley Haas
VP Solutions Delivery
Shelley Haas
VP Solutions Delivery

Shelley merges her Master’s in Sociology with extensive experience in tech project management and deployment, ensuring a customer-centric approach in every solution. Her versatile background spans Fortune 500 and agile startups, where she excels at navigating the complexities of technology to meet diverse customer needs.

Unlock your venue's potential with Purple's Professional Services

Take your guest experience and marketing strategies to the next level. Our team is ready to help you maximise your investment.

Request a consultation