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WiFi for high street and specialist retail chains

Every shopper who walks in is a name your CRM could know

Your stores are small, your teams are busy and nobody has time to hand out a sign-up card. Purple turns the free WiFi in every shop into consented shopper data, a sign-in that recognises returning shoppers, and a secure network for the tills, run from head office on the access points you already own.

  • 72% opt-in rate at Avoca
  • Returning shoppers skip the form
  • Plugs into HubSpot, Braze and 400+ more
  • Tills and card readers off the shopper network
Shoppers browsing rails in a bright boutique fashion store on a high street, one checking her phone by the window
Welcome back, HannahThird visit this month, opted in to new-season emails
Birthday monthDate of birth captured, sent to your CRM
Trusted by fashion, lifestyle and specialist retailersAvocaMAJA SportswearLevel ShoesJimmy ChooKurt GeigerPandora Jewelry
The gap

Your website knows every visitor. Your shops remember almost none of them.

Online, every browse and basket is tied to a name. In store, shoppers try things on, ask for advice and leave without a trace, because a team of three on a Saturday cannot also run a data capture programme. Free WiFi is already in most shops. It just is not doing anything yet.

A typical high street chain today

  • Free WiFi on a password written on a card by the till
  • Store teams asked to collect emails between serving and restocking
  • No idea which shoppers are new and which come back every month
  • Card readers, tills and the shopper network sharing one password

With Purple

  • A branded sign-in in your look and feel, with marketing consent built in
  • Every sign-in becomes an opted-in shopper record, with no work for the store team
  • Returning shoppers recognised and reported store by store
  • Colleagues and every till, reader and screen on networks of their own
One platform, four jobs

What the WiFi in every one of your shops should be doing

Four jobs that usually mean a WiFi sign-in vendor, a data project, an analytics tool and an IT contractor. Purple runs all four from one dashboard at head office.

Shoppers

A sign-in that turns a browse into a relationship

Shoppers connect to your WiFi to check a size online, send a photo to a friend or find a voucher. That moment is the first impression on the screen they are already holding. Purple makes it yours, with a clear marketing opt-in, and recognises returning shoppers with Unified Accounts so they connect without filling the form again. Avoca moved its opt-in rate from 48% to 72% in the first week of Unified Accounts.

  • Branded sign-in by email, form or social login, designed once and live in every store
  • Returning shoppers recognised across your stores, so the second visit takes a tap
  • Custom fields such as date of birth, favourite store or style preference, a little more on each visit
  • UK GDPR consent recorded on every sign-in, with a full audit trail

MAJA Sportswear reached a 76% sign-in rate across 102 stores in Mexico, identifying 63,000 shoppers through WiFi.

Explore guest WiFi
A shopper connecting to store WiFi on her phone beside a rail of knitwear in a lifestyle boutiqueShopper sign-in
CRM and email

Consented shopper data, in your CRM the same day

A sign-up list that sits in a spreadsheet does not sell anything. Purple sends every opted-in shopper to the CRM, email and loyalty platforms you already run, so a visit to your Bath store on Saturday can become a new-season email on Monday. Level Shoes collected 2,484 shopper profiles in its first month, with name, date of birth and contact details, ready for its CRM.

  • 400+ data connectors, including HubSpot, Braze, Bloomreach, Iterable and Airship
  • Records sent as shoppers sign in, not exported once a quarter
  • Date of birth and preferences captured for birthday and new-season campaigns
  • Only shoppers who opted in reach your marketing lists
Browse the connectors
A retail marketing manager reviewing a new-season email campaign on a laptop in a small head office studioCRM and email
Every store

Run 6 shops or 600 from head office

High street chains do not have an IT person in every shop, and they should not need one. Purple sets your sign-in, campaigns and network policies once and applies them across the chain, with reporting for each store and the whole estate. New stores go live on the same template the day the access points are switched on.

  • One dashboard for every store, with per-store and chain-wide reporting
  • New and returning shoppers and dwell time, store by store
  • Seasonal campaigns scheduled centrally, from sale launches to Christmas late openings
  • Runs on Cisco Meraki, HPE Aruba, Ruckus, Juniper Mist, Ubiquiti UniFi, Cambium, Extreme and Fortinet
See supported hardware
A regional retail manager walking a high street with a tablet, passing the windows of several small shopsEvery store
Store network

Keep the tills off the shopper WiFi, without an IT visit

In a small shop, the card reader, the till, the stock scanner, the window screen and the shopper WiFi often share one network and one password. Purple gives every device its own key and every colleague their own sign-in, so a password left on the stockroom wall never reaches the payment network.

  • xPSK gives tills, card readers, scanners and screens their own key and VLAN, revocable one at a time
  • Shopper traffic kept apart from the payment network, the separation PCI DSS asks for
  • Colleagues sign in with Microsoft Entra ID, Okta or Google Workspace, and leavers lose access when their account is disabled
  • Cloud RADIUS with a 99.9% uptime SLA and nothing to install in store
Explore xPSK
A store colleague taking a card payment at a compact till counter in a specialist shopTills and staff
Free WiFi, or a channel that pays for itself

The WiFi most shops run today, and the WiFi your shops could run

Most high street stores already pay for WiFi. The difference is what it gives back.

What you need
Basic shop WiFi
With Purple
Getting online
A password on a card by the till
A branded sign-in in your look and feel
Marketing consent
None, or a paper form at the counter
UK GDPR opt-in with a full audit trail
Shopper data
Nothing reaches your CRM
Opted-in shoppers sent through 400+ connectors
Returning shoppers
Invisible
Recognised and reported store by store
Tills and card readers
Same network and password as shoppers
A private key and VLAN for each device
Running the chain
Set up shop by shop, by whoever is on shift
Managed centrally from one dashboard
A retail owner and her marketing lead reviewing a calm shopper dashboard on a laptop in their shop after closing
Results from specialist retailers

Measured in shoppers you can market to

Fashion, footwear and lifestyle retailers use Purple to turn store visits into opted-in shoppers. These are results they have measured.

72%
opt-in rate at Avoca in the first week of Unified Accounts, up from 48%
63k
shoppers identified through WiFi sign-in across 102 MAJA Sportswear stores
76%
WiFi sign-in rate across the MAJA Sportswear estate
2,484
shopper profiles in the first month at Level Shoes

Figures from Purple customer results: Avoca, MAJA Sportswear and Level Shoes.

Cover of the Purple High street retail WiFi brochure

Free brochure

Take this page into your next budget meeting

Everything on this page as an eight-page PDF brochure, ready to share with the people who sign off your network spend.

Get the brochure

Your name and email is all we need. The download appears straight away.

How it works

Live across your stores without new hardware

  1. 1

    Point your access points at Purple

    We configure the shopper, colleague and device networks on the access points already in your shops.

  2. 2

    Design your sign-in and connect your CRM

    Set your brand, opt-in and custom fields once, then link your CRM or email platform.

  3. 3

    Roll out store by store

    Start with a pilot shop, compare opt-in rates, then switch on the rest of the chain with our onboarding team.

Talk to our retail team

See what your shops could know about their shoppers

Tell us how many stores you run and which CRM you use, and we will show you how sign-in, data and store networks would work on your hardware.

  • Works with Cisco Meraki, HPE Aruba, Ruckus, Juniper Mist, Ubiquiti UniFi, Cambium, Extreme and Fortinet
  • Connects to HubSpot, Braze, Bloomreach and 400+ more
  • ISO 27001 certified, UK GDPR compliant, zero data breaches since 2012

Book a retail demo

A 30-minute call with someone who knows high street retail.

High street retail WiFi questions, answered

What retail marketing and operations teams ask us most

Do we need to replace the WiFi in our shops?

No. Purple runs on the access points you already own, including Cisco Meraki, HPE Aruba, Ruckus, Juniper Mist, Ubiquiti UniFi, Cambium, Extreme and Fortinet. There is nothing new to install in store.

Will asking for details put shoppers off?

Not if the sign-in is short and the opt-in is clear. Returning shoppers are recognised with Unified Accounts and connect without the form, and you can ask for one extra detail per visit. Avoca's opt-in rate rose from 48% to 72% in the first week of Unified Accounts.

Which CRM and email platforms do you connect to?

Purple has 400+ data connectors, including HubSpot, Braze, Bloomreach, Iterable and Airship. Opted-in shoppers are sent as they sign in, so your marketing team can use them the same day.

Is the shopper data UK GDPR compliant?

Yes. Consent is captured at sign-in with a full audit trail, only shoppers who opt in reach your marketing lists, and Purple is ISO 27001 certified with zero data breaches since 2012.

Can we manage every store from head office?

Yes. Your sign-in, campaigns and network policies are set once and applied across the chain, with reporting for each store and for the whole estate. New stores go live on the same template.

How do we keep tills and card readers off the shopper WiFi?

With xPSK. Each till, card reader, scanner and screen gets its own key and VLAN, kept apart from the shopper network, which is the separation PCI DSS asks for. You can revoke one key without touching any other device.

What about our store colleagues?

Colleagues sign in with their Microsoft Entra ID, Okta or Google Workspace account, so there is no shared password on the stockroom wall. When someone leaves and their account is disabled, their WiFi access ends too.

Recommended solution for High street retail

WiFi for marketing teams. First-party data capture, footfall analytics, and CRM-triggered automation built for venues that monetize visitor data.

See WiFi for marketing teams →

Speak to an expert

Tell us about your venues and we'll show you how Purple fits.