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WiFi for coffee shop chains and café groups

Know your regulars by name, not just by order

Every guest who opens a laptop or checks their phone in the queue is a regular you could recognize, reward and invite back. Purple turns your café WiFi into quick sign-in, loyalty app growth and guest data your CRM can use, with the tills kept on a network of their own.

  • Returning guests skip the form
  • Loyalty app downloads at sign-in
  • Plugs into Braze, Airship and HubSpot
  • Tills kept off the guest network
Regulars working on laptops and chatting over coffee at a bright neighborhood café counter
Welcome back, AmyRecognized on her fourth visit, no form to fill
Opted in to offersAdded to your CRM for Friday's email
Café and fast-casual brands already on PurplePanosBob & BertsCafé Juan ValdezSweetgreen
The gap

Your regulars visit every week. Your CRM barely knows they exist.

A coffee shop sees the same faces more often than almost any other venue, and many of them stay for hours with a laptop open. Yet most chains know a guest only as a card payment. The gap usually shows up in four places.

A typical café today

  • The WiFi password is chalked on the menu board and changed whenever someone remembers
  • The loyalty app is promoted on a till card that most guests never read
  • Laptop hours and repeat visits are invisible, so nobody can say who your regulars are
  • Tills, card terminals and the music speaker share a network with every guest's phone

With Purple

  • A branded sign-in with CCPA/CPRA consent, and returning guests recognized without a form
  • An app download offer on the screen guests are already holding, every time they connect
  • Dwell time, visit frequency and feedback for every café, from one dashboard
  • Each till and device gets its own key and VLAN, kept apart from guests
One platform, four jobs

Everything your café WiFi should be doing for you

Four jobs that usually mean a portal vendor, an app agency, a survey tool and an IT project. Purple does them on the access points you already own.

Quick sign-in

A sign-in quick enough for the 8am queue

Guests sign in once with a branded page in your café's look, giving their consent as they connect. After that, unified accounts recognize them on every return visit, so a regular is online before their apartment white is poured. When Sweetgreen switched on unified accounts, its marketing opt-in rate rose from 61% to 81%.

  • Branded sign-in with email or social login and CCPA/CPRA consent, with a full audit trail
  • Returning guests recognized across every café in your estate, with no form to fill again
  • Built-in email verification blocks fake and disposable addresses before they reach your list
  • Runs on Cisco Meraki, HPE Aruba, Ruckus, Juniper Mist, Ubiquiti UniFi, Cambium, Extreme and Fortinet
Explore guest WiFi
A guest at a café counter connecting to WiFi on her phone while a barista prepares her coffeeQuick sign-in
Loyalty app

Every WiFi sign-in is a chance to grow your app

Your loyalty app only works if regulars download it and keep opening it. Purple puts it in front of them in a receptive moment: on the page they see the instant they are online. Panos captured 20,300 opted-in records in 12 months and put its app download offer in front of guests 24,262 times. Café Juan Valdez promoted its Amigos Juan Valdez loyalty app through sign-in pages, interstitial video and e-shots.

  • App download links and loyalty offers on the page guests see once they are connected
  • Sign-ups sent to Braze, Airship, Iterable, Bloomreach or HubSpot through 400+ data connectors
  • Schedule pages by date, so a new menu or app launch switches on and off by itself
  • Win back lapsed app members with a welcome-back offer when they walk back in
See the connectors library
A regular at a café table opening a coffee loyalty app on her phone next to a cup and pastryLoyalty app
Laptop hours

Understand who stays, how long and how often

Your laptop workers and morning regulars are some of your most loyal guests, and the hardest to see. Purple shows dwell time, visit frequency and demographics for every café, and a short survey at sign-in tells you what they think. Bob & Berts made a micro survey part of its WiFi sign-in and collected 23,504 responses between June and mid-September, more than 14,000 above target.

  • Dwell time, visit frequency and returning guests compared across every café
  • Micro surveys at sign-in, so feedback arrives while the visit is still fresh
  • Shield DNS filtering blocks bandwidth-heavy content by café, time and day, so the lunch rush does not stall the laptops
  • Ad blocking at the DNS layer cuts downloaded data by up to 40% and loads pages 3.5 times faster
Explore first-party data
Remote workers on laptops at a long shared table in a busy café in the afternoonLaptop hours
Tills and devices

Guests on one network, payments on another

Tills, card terminals, kitchen printers, menu screens and the music speaker cannot type a password into a sign-in page. xPSK gives each one its own key and VLAN, so guest traffic never shares a network with your payments, and a leaked key affects one device, not every café.

  • Guest WiFi kept apart from the till network, the segmentation PCI DSS assessments look for
  • Revoke a single key without re-keying every device in the café
  • Works under your vendor's name: iPSK on Cisco, DPSK on Ruckus, MPSK on HPE Aruba and Juniper Mist, PPSK on Extreme and UniFi
  • Store teams sign in with their own Entra ID or Google Workspace account, and lose access when they leave

No per-device license and no cap on devices per key. Licensing is per access point and per venue.

Explore xPSK
A barista taking a contactless payment at a café till beside a receipt printerTills
Free WiFi versus Purple

What a password on the menu board gives you, and what Purple gives you

The same access points and the same broadband, with a far better return on every guest who connects.

What you need
Password on the menu board
With Purple
Getting online
Ask a barista, squint at the board, type it in
Branded sign-in once, then recognized on every return visit
Knowing your regulars
A card payment with no name attached
Opted-in guest profiles with visit frequency and dwell time
Consent
None recorded, so nothing you can market to
CCPA/CPRA consent with a full audit trail
Loyalty app growth
A card by the till
An app download offer on every guest's screen as they connect
Peak-time speed
Streaming and ads slow everyone down at lunch
Shield filtering by café, time and day
Tills and devices
On the same network as guests
A private key and VLAN for each device
A café group's marketing lead and operations manager reviewing a dashboard at a quiet table before opening
Results from cafés on Purple

More regulars you can name, reach and bring back

Café and fast-casual brands use Purple to turn everyday visits into consented guest data, app growth and honest feedback. These are their numbers.

81%
marketing opt-in rate at Sweetgreen with unified accounts, up from 61%
20,300
opted-in guest records captured by Panos in 12 months
23,504
survey responses for Bob & Berts between June and mid-September
0
data breaches since 2012. ISO 27001 certified.

Figures from Purple customer results: Sweetgreen, Panos and Bob & Berts, and Purple company data.

Cover of the Purple Cafés WiFi brochure

Free brochure

Take this page into your next budget meeting

Everything on this page as an eight-page PDF brochure, ready to share with the people who sign off your network spend.

Get the brochure

Your name and email is all we need. The download appears straight away.

How it works

Live across your cafés without new hardware

  1. 1

    Point your access points at Purple

    We configure guest and device networks on the Cisco Meraki, HPE Aruba, Ruckus, UniFi or other access points you already own.

  2. 2

    Connect your app and CRM

    Link Braze, Airship, Iterable, Bloomreach or HubSpot, and design your sign-in page with your brand.

  3. 3

    Roll out café by café

    Start with a handful of sites, compare the results, then switch on the rest of your estate from one dashboard.

Pricing

See the price before you book a demo

Compare plans, what each one includes and the add-ons on one page. You do not need a sales call to see the numbers.

View pricing
Talk to our hospitality team

See what your café WiFi could be doing

Tell us about your cafés, your app and your CRM, and we will show you how quick sign-in, app growth and device keys would work across your estate.

  • Works with Cisco Meraki, HPE Aruba, Ruckus, Juniper Mist, Ubiquiti UniFi, Cambium, Extreme and Fortinet
  • Sends opted-in guests to Braze, Airship, Iterable, Bloomreach and HubSpot
  • ISO 27001 certified, CCPA/CPRA compliant, zero data breaches since 2012

Book a café demo

A 30-minute call with someone who knows coffee shop chains.

Café WiFi questions, answered

What marketing, operations and IT teams at café groups ask us most

Do we need to replace our access points?

No. Purple runs on the access points you already own, including Cisco Meraki, HPE Aruba, Ruckus, Juniper Mist, Ubiquiti UniFi, Cambium, Extreme and Fortinet. There is no rip and replace and nothing extra to install behind the counter.

Will signing in slow down our regulars?

Only the first time. Guests sign in once with a branded page and give their consent, then unified accounts recognize them on later visits so they connect with minimal friction. Sweetgreen saw its opt-in rate rise from 61% to 81% after switching unified accounts on.

Can the WiFi help grow our loyalty app?

Yes. Your app download link and loyalty offer sit on the page guests see once they are online, and opted-in sign-ups go to Braze, Airship, Iterable, Bloomreach or HubSpot. Panos put its app offer in front of guests 24,262 times in a year.

What about laptop workers who stay all afternoon?

They are often your most loyal guests, so Purple helps you understand them rather than move them on. Dwell time and visit frequency show who they are, and Shield DNS filtering lets you block bandwidth-heavy content by café, time and day so the lunch rush stays fast for everyone.

Will guest WiFi share a network with our tills?

No. With xPSK each till, card terminal, printer and speaker gets its own key and VLAN, kept apart from guest traffic. That is the separation PCI DSS assessments look for, and you can revoke one device without touching the rest.

Is guest data handled in line with CCPA/CPRA?

Yes. Consent is captured at sign-in with a full audit trail, and built-in email verification keeps fake addresses out of your list. Purple is ISO 27001 certified, GDPR and CCPA compliant, and has had zero data breaches since 2012.

Can we run different offers in different cafés?

Yes. Sign-in pages and offers can be set per café and scheduled by date, so a new store opening or seasonal menu switches on and off by itself, all managed from one dashboard across your estate.

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See WiFi for marketing teams →

Speak to an expert

Tell us about your venues and we'll show you how Purple fits.