Retail
Purple 協助零售業更深入地了解客戶、提升客戶體驗並增強忠誠度。我們透過提供以下服務來實現這一目標:
- 安全、合規且易於使用的訪客 WiFi
- 顯示客戶身份、行為及感受的數據分析
- 讓您向客戶發送個人化訊息與優惠的行銷工具

零售業正在快速變革
我們的平台功能
Purple 是一個強大的平台,協助您了解客戶、提升體驗並增強忠誠度。它包含以下功能:
「Purple 幫助我們更深入地了解客戶並提升他們的體驗。自從開始使用 Purple 以來,我們看到客戶忠誠度和銷售額顯著增長。」
Frequently asked
What customer data can a retailer collect through guest WiFi?
With Purple, retailers can collect email address, name, date of birth, postcode, and marketing consent at sign-in, plus behavioural data like visit frequency, dwell time, and zone-level footfall from the WiFi session itself. All data capture is GDPR-compliant — consent is recorded per sign-up and data is owned by the retailer, not Purple.
How do WiFi footfall heatmaps work in retail stores?
Purple uses your existing AP layout to triangulate device presence by zone (entrance, aisle, checkout, fitting rooms). The result is a heatmap showing where shoppers spend the most time, how they move through the store, and where conversion drop-off occurs — without any cameras or additional hardware.
Can retail WiFi integrate with a CRM or loyalty platform?
Yes. Purple ships native connectors for Salesforce, HubSpot, Mailchimp, Microsoft Dynamics 365, and dozens more, plus webhook support for custom platforms. Sign-up events, marketing consent, and presence signals can trigger loyalty enrolment, welcome emails, and re-engagement campaigns automatically.
How does Purple help retailers prove in-store marketing campaign ROI?
Purple tracks WiFi sign-ins before and after campaigns and correlates them with repeat visit frequency and dwell time. Campaign-level reporting in Purple Hub shows open rate, click rate, and uplift in footfall attributed to each email or SMS send, giving retailers a direct line from WiFi data to revenue impact.
Is collecting customer data through WiFi GDPR compliant?
Yes, when deployed correctly. Purple captures explicit marketing consent at the captive portal and stores it with a timestamp and opt-in source. Consent records are exportable for compliance audits. Purple acts as a data processor under your privacy policy — you remain the data controller.
What is the difference between guest WiFi and staff WiFi in a retail environment?
Guest WiFi is a segmented network for shoppers — open SSID, captive portal sign-in, marketing data capture, and analytics. Staff WiFi uses WPA2/3-Enterprise or iPSK for authenticated, per-employee access on a separate VLAN isolated from guest traffic and the payment network. Purple delivers both on the same access point infrastructure.
Related pillar guides
The topical pillars most relevant to 零售業. Each guide is the canonical hub for that area of the platform.
Guest WiFi
The master guide to delivering guest WiFi: models, layers, compliance, and how to choose a provider.
WiFi marketing
Turn captive portal sign-ins into consented first-party data, activated through your CRM and ESP.
WiFi analytics
Presence and engagement analytics, footfall, dwell, and GDPR-defensible measurement.
相關行業
在同一個 Purple 平台上運行的其他垂直領域。
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